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Aqaba
Christophe Gormand
Consultant Customer Care Strategy
Design and implement customer service strategy
Build operation excellency for customer care
Diagnostic, recommendation & implementation in expansion, transformation or scale up context
Continuous improvements, digital self care, satisfaction, loyalty and retention programs
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Deliverables
Improve the service delivered to your customers thru a Lean6SS spyglass, with a resources, tools and process approach. Let’s work together the care
Realisations
I support teams to deliver quality among customer cycle life to match needs for acquisition, satisfaction and retention. You can check what (…)
Blog
Fell free to contact me any time, i am always open to discussion christophegormand at gmail.com | +33645432231